Biggles Dog Grooming Parlour

Frequently Asked Questions

What Shampoo do you use?

Our shampoo and conditioner range is from 'For All Dogkind' and uses only natural ingredients. They're suitable for all breeds, and we even have an alternative for dry and flaky skin. However, if you'd like to bring your own, you're welcome to do so but make sure clear instructions are provided.

Do you use muzzles?

In ordinary circumstances, no. However, sometimes it's necessary for our's and the dog's safety if the dog becomes aggressive.

Do I need to notify cancellation?

Yes, please! We require 24 hours notice of any cancellation.

Do you use drying cages?

We have a strict no cages policy. We want every dog to enjoy their experience and think that hand drying is an integral part of this.

Can I stay and watch during the groom?

We understand the desire to stay with your pet in what can be a stressful experience, initially. However, dogs tend to wriggle and find it difficult to settle if they can see their loved ones. This increases the risk of injury during the treatment.

Can you de-matt my dog?

Yes, within reason. If a dog is severely de-matted it can be a very painful and stressful process for them. If a dog is severely de-matted, we will have to shave through the knots.

What payment methods do you accept?

We accept cash and bank transfer, but unfortunately not debit and credit cards.

What are your opening hours?

From Monday until Saturday, we're open from 8am to 6pm. Sunday's are available upon request.